Web Platform

Pet Sister - Pet Sitting Marketplace

Connecting Pet Owners with Trusted Sitters

2018

Pet Care Startup

8 months

Project Overview

Pet Sister is a trusted marketplace platform that connects pet owners with verified pet sitters in their local area. The platform provides peace of mind through background checks, reviews, insurance coverage, and real-time updates about pets.

The Challenge

Building trust in a peer-to-peer marketplace where pet owners entrust their beloved pets to strangers. The platform needed robust verification, secure payments, and transparent communication while ensuring the safety and well-being of pets.

Ensuring sitter credibility through comprehensive background checks

Creating a trusted payment system with escrow functionality

Real-time communication between owners and sitters

Managing bookings, cancellations, and refund policies

Our Solution

We built a comprehensive marketplace with multi-layered verification, secure payments, real-time messaging, and transparent review system.

Developed full-stack web platform with responsive design

Implemented 3-tier verification: ID check, background screening, references

Created escrow payment system with milestone-based releases

Built real-time chat with photo/video sharing capabilities

Developed smart matching algorithm based on pet type and location

Integrated calendar system for availability management

Results & Impact

2,000+

Active Sitters

1,500+

Bookings/Month

75%

Repeat Customers

4.9/5

Average Rating

Facilitated over 25,000 successful pet sitting bookings

Generated $2M+ in transaction volume within first year

Expanded to 15 cities across Australia

Featured in major pet care publications

Technology Stack

frontend

ReactNext.jsTailwind CSS

backend

Node.jsExpressSocket.io

database

PostgreSQLRedis

infrastructure

AWSS3CloudFront

integrations

Stripe ConnectTwilioSendGridGoogle Maps

Key Features

Verified sitter profiles with reviews and ratings

Advanced search with filters (location, pet type, services)

Real-time messaging and photo sharing

Secure escrow payment system

Calendar-based booking management

Insurance coverage for all bookings

Emergency contact system

Automated review requests

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